Terms and conditions

 

Version 1.0 as of July 7, 2025

 

PLEASE READ THESE AGREEMENTS CAREFULLY BEFORE ACCEPTING THEM.

 

1Win N.V., is a company incorporated under the laws of Curaçao with Company Number 147039 and licensed by the Curacao Gaming Authority to offer games of chance under license number OGL/2024/587/0621 in accordance with the National Ordinance on Games of Chance, and registered at Dr. H. Fergusonweg 1, Curacao ( ‘We’, ‘Us’, ‘Our’, ‘the company’ or ‘the betting company’ as appropriate) at mellstroygames.org and any other online or mobile website provided by Us (each site is a ‘ Website’) where the User (‘ You’, ‘Your’ or ‘ Yours’ as appropriate) accesses our Betting and Non - betting Services, (collectively referred as ‘ Services’) using your Account. Our Betting Services are referred to as real money services.

 

1Win N.V. which is registered at Dr. H. Fergusonweg 1, Curacao, with company number 147039, is licensed by the Curacao Gaming Authority to offer games of chance under license number OGL/2024/587/0621 in accordance with the National Ordinance on Games of Chance and has all rights to operate the gaming software.

 

Payments are processed by MFI INVESTMENTS LIMITED (registration number: HE 386738, address: Agias Fylaxeos, 232, Flat/Office 102, 3082, Limassol, Cyprus), subsidiary of the company 1Win N.V. MFI INVESTMENTS LIMITED is providing payment services as an agent according to the agreement concluded between MFI INVESTMENTS LIMITED and 1Win N.V.

 

1. Legal Nature of the Agreement

This Agreement incorporates, by reference, the following documents as integral parts of the contract including, but not limited:

●      General Terms and Conditions;

●      Privacy Policy;

●      Responsible Gaming;

●      Cookie Information.

If you do not agree to be bound by this Agreement or any part of the aforementioned policies, you must immediately refrain from using the Platform.

 

2. Eligibility and User Declarations

By using the Platform, you represent and warrant that:

●      You are at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.

●      You are not located in or acting on behalf of any individual in a Restricted Jurisdiction, as defined in our Prohibited Use section.

●      You are accessing the Platform solely on your own behalf and not for any third party.

●      All registration information and documentation provided to us is true, current, and complete, and you understand that misrepresentation may result in the termination of your account and forfeiture of funds.

●      You have not self-excluded from any gambling service or platform, whether voluntarily or by regulatory enforcement.

●      You acknowledge that this is your only and original account registered on the Platform, and you shall not create or access duplicate or proxy accounts.

●      You are not subject to any gambling or transaction restrictions imposed by any applicable authority, financial institution, or legal process.

 

3. Assumption of Risk

You acknowledge and accept that:

●      Participation in any betting or gaming product offered via the Platform carries a financial risk, and you may lose funds deposited into your account.

●      You assume full responsibility for any losses incurred as a result of your participation in games or wagering activities.

●      Your use of the Platform is at your sole discretion, responsibility, and risk, and you will not hold the Company liable for any loss or damage arising therefrom.

●      The Company provides no guarantees regarding your winnings or any specific outcomes, and no part of the Platform should be construed as financial advice or investment opportunity.

 

4. Compliance with Local Laws

The availability of our Platform in any jurisdiction does not constitute an offer, solicitation, or invitation to engage in gambling activity if such activity is prohibited by local laws.

It is your sole responsibility to ensure that your access and use of the Platform complies with all applicable laws, regulations, and licensing requirements in your jurisdiction. The Company does not provide legal advice and disclaims any liability for illegal use of the Platform by Users.

By using the Platform, you acknowledge that:

●      You are acting in compliance with the laws applicable to you;

●      You release the Company from any responsibility related to your breach of local laws; and

●      You are solely responsible for verifying whether gambling online is lawful in your place of residence.

 

5. Limitation of Liability and Disclaimer

The Platform and all its services are offered on an "AS IS" and "AS AVAILABLE" basis, without any express or implied warranties. We make no representations as to:

●      The uninterrupted or error-free operation of the Website;

●      The accuracy of content or data;

●      The availability of services at any given time;

●      The legality of the services in your jurisdiction.

The Company shall not be liable for:

●      Any financial loss resulting from your use of the Platform;

●      Loss of data, goodwill, opportunity, or business;

●      Unauthorized access to your account resulting from failure to maintain the confidentiality of your credentials;

●      Delays, interruptions, or cyberattacks affecting the Platform.

 

6. Governing Law and Jurisdiction

This User Agreement and all matters arising from or in connection with it shall be governed and construed in accordance with the laws of Curaçao.

By accepting these terms, you irrevocably agree that the courts of Curaçao shall have exclusive jurisdiction to settle any disputes, claims, or controversies that may arise in connection with your use of the Platform, this Agreement, or any related policies.

 

 

Welcome to mellstroygames.org (the "Website"), an online platform offering a wide selection of casino-style games, including slots, roulette, blackjack, and live dealer experiences (collectively, the "Services").

 

1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

1.1. Account — a personal user profile registered on the Platform, through which the User can access and use the Services.

1.2. Agreement / Terms — this document, including all sections, policies guidelines, or documents which governs the relationship between the User and the Platform, including but not limited to the User Agreement, Privacy Policy, Responsible Gaming Policy.

1.3. Bet— an agreement related to a win as executed between the client and the betting company according to the set rules, in this case, the outcome of that agreement shall depend on the event concerning which it is unknown whether it will occur or not. Bets from the clients shall be accepted subject to the conditions of the betting company.

1.4. Company / We / Us –1win N.V., a company incorporated under the laws of Curaçao with Company Number 147039 and licensed by the Curacao Gaming Authority to offer games of chance under license number OGL/2024/587/0621 in accordance with the National Ordinance on Games of Chance whose registered address is at Dr. H. Fergusonweg 1, Curacao.

1.5. Content — all materials, data, and digital assets available on the Platform, including but not limited to text, graphics, software, audio, video, and trademarks.

1.6. Game / Gaming Services — any online game, betting event, casino activity, or other form of entertainment provided on the Platform.

1.7. Platform (Website) — the system, and associated technology that provide the Services, licensed by the Curacao Gaming Authority to offer games of chance under license number OGL/2024/587/0621 in accordance with the National Ordinance on Games of Chance (mellstroy.com).

1.8. Services — all features, products, games, and functionalities made available to Users on the Platform.

1.9. User / Client / Player / You — any natural person who registers, accesses, or uses the Services via the Platform.

 

2. User Guarantees

By accessing or using the Platform and its Services, the User expressly represents, warrants, and undertakes the following:

2.1. The User is at least eighteen (18) years of age, or has reached the minimum legal gambling age in their jurisdiction—whichever is greater—and possesses full legal capacity to enter into binding contractual agreements.

2.2. The User accesses and uses the Platform solely from jurisdictions where such access and participation in online gaming are lawful, and does not utilize any means—such as VPNs, proxy servers, or similar technologies (to conceal or misrepresent their actual geographic location).

2.3. The User acts solely on their own behalf and not on behalf of any third party. No other individual shall be permitted to access or use the User’s account.

2.4. All information provided by the User during registration or at any time thereafter is true, complete, and accurate. The User undertakes to promptly update such information in the event of any changes.

2.5. The User is solely responsible for maintaining the confidentiality and integrity of their login credentials. Any actions undertaken using the User’s credentials shall be deemed authorized. In the event of suspected unauthorized access, the User must notify the Platform without undue delay.

2.6. The User shall not engage in any conduct that may be considered unlawful, dishonest, abusive, or manipulative, including, but not limited to, the use of bots, automated scripts, or other unauthorized tools designed to influence or exploit the Services.

2.7. All payment methods used to fund the User’s account must be legally obtained and registered in the User’s name. All transactions conducted via the Platform must be legitimate and free of any unlawful purpose.

2.8. The User shall not reverse engineer, decompile, disassemble, or otherwise tamper with the Platform’s software, content, or systems in any way.

2.9. The User acknowledges and accepts that participation in games of chance involves financial risk, including potential loss of deposited funds. The User assumes full responsibility for such outcomes.

2.10. The User confirms that they are not exhibiting signs of compulsive or problem gambling and agrees to make use of self-exclusion tools or responsible gaming features where appropriate. The Platform reserves the right to impose account restrictions or limits to ensure responsible gaming practices.

2.11. The User agrees to provide any documentation or information reasonably requested for purposes of identity verification, source of funds verification, or compliance with applicable legal, regulatory, or internal obligations.

2.12. The User is solely responsible for complying with any tax reporting and payment obligations arising from their use of the Services, including but not limited to taxes on winnings or deposits.

2.13. The User shall not use the Platform for any purpose that is unlawful or prohibited, including but not limited to money laundering, terrorism financing, or breach of applicable sanctions.

2.14. Continued access to or use of the Platform constitutes the User’s binding acceptance of these Terms and any related policies. If the User disagrees with any provision, they must immediately cease using the Services.

3. Account Registration and Management

3.1. In order to access and use the Services offered on the Platform, the User must complete the registration process and create a personal account (“Account”). Registration is available only to individuals who have reached at least eighteen (18) years of age, or the legal age of majority in their jurisdiction, whichever is higher, and who possess the legal capacity to enter into binding agreements.

3.2. By registering an Account, the User confirms that they meet all eligibility criteria and that access to the Platform from their jurisdiction is lawful. The Platform reserves the right to verify age and jurisdictional eligibility at any time. Should a violation be discovered, the Account may be closed immediately, and any balances or winnings may be forfeited.

3.3. The User is permitted to register and maintain only one (1) Account. The creation or use of multiple, duplicate, or “backup” Accounts, whether under different names, email addresses, IP addresses, or devices, is strictly prohibited. In the event of such activity, all related Accounts may be suspended or closed, transactions declared void, and funds withheld.

3.4. During registration, the User must provide accurate, current, and complete personal information, including but not limited to full name, date of birth, residential address, valid email address, and telephone number. The Platform may, at its discretion, request supporting documentation (e.g., government-issued ID, proof of address, or source of funds) at any time for the purposes of verification.

3.5. Users who register using “quick registration” or “1-click registration” features may be granted limited access to the Services. Full access, including withdrawals and promotional eligibility, may be contingent upon successful completion of identity verification procedures in accordance with the Platform’s KYC and AML policies.

3.6. The User undertakes to keep all registration details up to date and accurate at all times. Failure to provide correct or complete information, or to update such information as required, may result in the restriction, suspension, or permanent closure of the Account.

3.7. Login credentials are personal and confidential. The User is solely responsible for the security of their username and password, and for all activity conducted through the Account. Any suspected unauthorized use must be reported to customer support without delay.

3.8. The User must not allow any third party to access or use their Account. The sharing of login credentials, whether intentional or due to negligence, may result in liability for unauthorized activity and possible account sanctions.

3.9. All deposits and withdrawals must be made using payment instruments owned and registered in the User’s name. The use of third-party financial accounts is strictly forbidden. Accounts may not be used for money transfers unrelated to gaming activity on the Platform.

3.10. The Account is strictly personal, non-transferable, and may not be assigned, sold, or otherwise disposed of. Any rights or claims attached to the Account are likewise non-transferable and may not be encumbered.

3.11. The Platform reserves the right to suspend or terminate any Account at its sole discretion, without prior notice, particularly in cases of suspected fraud, breach of these Terms, failure to complete verification procedures, or any misuse of the Services.

3.12. An Account shall be considered dormant if there has been no login or gaming activity for a continuous period of twelve (12) months. The Platform may apply a monthly administrative fee to dormant Accounts, provided advance notice is given. If inactivity continues, the Account may be closed and remaining funds forfeited in accordance with applicable law.

3.13. The User may request to close their Account at any time by contacting customer support. Closure shall be subject to settlement of all obligations. In certain cases, identity verification may be required before closure is finalized.

3.14. Upon termination, whether voluntary or initiated by the Platform, the User forfeits all rights associated with the Account. Any remaining funds may be withheld where permitted by applicable law or these Terms.

 

4. Username, password and security

4.1. Upon successful registration of an Account, the User will be prompted to create a secure password and a unique username. These credentials are strictly confidential and must not be shared with any third party under any circumstances.

4.2. The User bears full responsibility for maintaining the confidentiality and integrity of their login credentials. Any activity conducted using the User’s username and password will be presumed to have been authorized by the User.

4.3. In the event of suspected or actual unauthorized access, a compromised password, or any other breach of security, the User must immediately notify customer support. The Platform may require supporting evidence of such a breach and reserves the right to suspend the Account pending investigation.

4.4. The Platform shall not be held liable for any losses, damages, or unauthorized activity resulting from the User’s failure to maintain the confidentiality of their credentials, or from any negligence or misuse by third parties, including unauthorized access caused by shared devices or saved login information.

4.5. Users may reset their password at any time using the “Reset Password” or equivalent recovery function on the Platform. It is the User’s responsibility to ensure their contact information remains up to date in order to facilitate this process.

4.6. The User acknowledges that the use of shared devices or unsecured networks may increase the risk of unauthorized access. It is recommended that Users take all reasonable steps to protect their data, including the use of antivirus software, password managers, and device-level security.

4.7. Adults who share a device with minors are solely responsible for preventing underage access to the Platform. The Platform strongly encourages the use of parental control software, such as NetNanny, CyberSitter, or GamBlock, to restrict access to gambling-related content.

4.8. The Platform employs commercially reasonable measures to protect User accounts and stored credentials, including data encryption and security monitoring. However, ultimate responsibility for securing access credentials rests with the User.

 

5. Deposits and Withdrawals

5.1. In order to participate in any game or place a bet, the User must maintain a sufficient balance in their Account. Under no circumstances does the Platform extend credit or allow negative balances for the purpose of gaming.

5.2. All deposits must be made using payment methods registered in the User’s name and must originate from lawful sources. Deposits made via third-party accounts, including those of family members or associates, are strictly prohibited. Any funds received in breach of this clause may be forfeited.

5.3. By depositing funds, the User affirms that the payment instruments used are legally obtained, free from liens or encumbrances, and not associated with any criminal or fraudulent activity. The Platform reserves the right to request documentation verifying the source of funds at any time.

5.4. The Platform may utilize third-party payment service providers or financial institutions to facilitate transactions. The User agrees to be bound by the terms and conditions of such intermediaries, provided they do not conflict with these Terms.

5.5. The User agrees not to cancel, reverse, or dispute any authorized payment transactions. In the event of a chargeback or unauthorized reversal, the Platform reserves the right to recover the original amount, any associated processing costs, and to void winnings derived from such funds. Accounts engaged in such activity may be suspended or permanently closed.

5.6. The User acknowledges that the Account is not a bank account and does not accrue interest. Funds deposited are not protected under any financial compensation or deposit guarantee schemes. The Platform accepts no liability for any fees, currency conversion charges, or deductions imposed by the User’s financial institution.

5.7. Deposits made in currencies not natively supported by the Platform may be automatically converted at exchange rates provided by the payment processor or a reputable third-party provider. The Platform accepts no responsibility for conversion discrepancies or additional charges.

5.8. Withdrawal requests are subject to identity verification and compliance procedures. The Platform may require the User to complete KYC verification prior to processing withdrawals, including submission of valid identification documents, proof of address, and payment method validation.

5.9. Minimum and maximum deposit and withdrawal limits may vary depending on the selected payment method and may be adjusted at the Platform’s sole discretion. These limits will be disclosed on the payment section of the Website.

5.10. Withdrawal processing times may vary depending on the payment method, transaction value, and verification status. While the Platform strives to process withdrawals promptly, it shall not be held liable for delays caused by third-party processors or technical disruptions.

5.11. The Platform reserves the right to withhold, delay, or reject withdrawal requests if fraudulent, suspicious, or non-compliant activity is detected on the User’s Account. This includes insufficient gaming activity in relation to deposited amounts, as determined under anti-fraud and AML protocols.

5.12. Prize money becomes eligible for withdrawal within twenty-four (24) hours following the completion of the relevant game or event, subject to successful verification. If verification is incomplete, the Platform may delay the payout until all procedures are satisfied.

5.13. Winnings will remain available for withdrawal for a minimum period of thirty (30) months from the date of issuance. After this period, any unclaimed funds may be forfeited in accordance with applicable legal and regulatory provisions.

5.14. If the User requests a refund, such request may only be considered if

(a) the deposited funds have not yet been used in gaming activity, and

(b) the request is submitted within twenty-four (24) hours of the original transaction, or within thirty (30) days in cases involving unauthorized access or suspected misuse by a third party.

The Platform reserves the right to request notarized or certified proof of identity prior to issuing any refund.

5.15. The Platform is entitled to apply available funds in the User’s Account to offset any amounts owed by the User, including in connection with reversed transactions, repeated betting patterns, or suspected abuse of promotions, in line with applicable sections of these Terms.

 

6. Payment

6.1. By initiating any deposit, transaction, or purchase via the Platform, the User confirms their agreement to pay all applicable charges in full, including the cost of the Services and any associated fees, commissions, taxes, or duties that may arise in connection with the transaction. The User bears sole responsibility for ensuring that payments are completed in a timely and lawful manner.

6.2. All payments are processed by authorized third-party payment service providers. Once the User confirms a transaction, by clicking a “Pay,” “Deposit,” or similar confirmation button, the payment is considered final, irrevocable, and non-refundable unless otherwise required by applicable law. The Platform does not accept cancellation or reversal requests for completed payments.

6.3. The payment service provider is responsible solely for the execution of the transaction as authorized by the User. The provider shall bear no liability for the performance, quality, legality, or value of any Services or goods purchased on the Platform, nor for any refusal by the User’s issuing bank to authorize payment.

6.4. The User confirms that all payment instruments used are legally obtained, owned by them, and are used in accordance with the terms and conditions of the Platform and the User’s issuing financial institution. Any unauthorized use of a payment method may result in account suspension and legal consequences.

6.5. The User acknowledges that the Platform does not operate as a financial institution, and funds held in the User’s Account are not interest-bearing, insured, or protected under any deposit guarantee scheme.

6.6. All deposit and withdrawal transactions may be subject to service fees or third-party payment processing charges, which shall be borne entirely by the User. Details of any applicable fees are disclosed in the payment interface or the Platform’s help section. The User is also solely responsible for any charges imposed by their bank or payment provider, including currency conversion or cross-border fees.

6.7. If a User transacts in a currency that differs from the default currency of the Platform or selected payment method, the amount will be converted at the exchange rate applied by the relevant financial institution or payment service provider at the time of the transaction. The Platform is not responsible for exchange rate discrepancies or conversion-related losses.

6.8. It is the User’s exclusive responsibility to comply with all applicable tax laws related to the use of the Platform. This includes, without limitation, the declaration and payment of taxes on winnings, deposits, or withdrawals as required by the tax authorities in the User’s jurisdiction. The Platform does not provide tax consultation or assume any liability for the User’s reporting obligations.

6.9. In the event of a disagreement regarding any payment, the User must immediately refrain from confirming the transaction and should contact the Platform’s customer support prior to completing the payment. Once a payment is finalized, it may only be challenged in accordance with the Platform’s internal dispute resolution procedure and relevant legal provisions.

 

7. Identity Verification (KYC) and AML Compliance

7.1. The Platform is committed to maintaining the highest standards of security, compliance, and regulatory integrity. As part of its legal obligations under applicable laws and licensing conditions, including the National Ordinance on the Reporting of Unusual Transactions (NORUT) and internal AML/CTF frameworks, the Platform implements a strict Know Your Customer (KYC) and Anti-Money Laundering (AML) policy.

7.2. By registering and using the Services, the User agrees to undergo identity verification procedures and to provide any requested information or documentation required to confirm:

7.2.1. full legal name and date of birth;

7.2.2. residential address;

7.2.3. ownership of any payment method used for deposits or withdrawals;

7.2.4. the lawful origin of funds used on the Platform.

7.3. The following documents may be requested at any time:

7.3.1. a valid government-issued ID (passport, national ID card, driver’s license);

7.3.2. proof of address dated within the last six (6) months (e.g. utility bill, bank statement);

7.3.3. copies of payment instruments used (e.g. masked credit/debit cards or e-wallet confirmations);

7.3.4. other evidence reasonably required to satisfy due diligence or source-of-funds checks.

7.4. Documents must be submitted in a clear, legible format and in English or accompanied by a certified translation, unless otherwise agreed by the Platform.

7.5. The Platform reserves the right to delay or withhold withdrawals, restrict account activity, or suspend the Account entirely until satisfactory verification has been completed. In certain cases, the Platform may:

7.5.1. freeze the Account and associated balance;

7.5.2. void pending or completed transactions;

7.5.3. permanently close the Account.

7.6. We reserve the right to temporarily restrict deposits, withdrawals, as well as other Services of the Platform until identity verification is successfully completed or for any other reason at our sole discretion. We also reserve the right to disclose a Player’s information as appropriate to comply with legal process or as otherwise permitted by the privacy policy of the Company, as well as to withhold the balance, close your Account and terminate the Agreement if you do not supply any information or documentation at our request. By using the Service, you acknowledge and consent to the possibility of such measures.

 

7.7. Ongoing monitoring may be conducted to assess transaction patterns, unusual behavior, or heightened risk profiles. The frequency and depth of such reviews may vary depending on the User’s transactional volume, account activity, and jurisdictional risk.

7.8. The User expressly authorizes the Platform to perform internal and third-party database checks, make inquiries, and validate information for the purposes of identity verification, risk assessment, and legal compliance. The Platform may share relevant data with financial institutions, payment providers, or regulatory authorities where necessary.

7.9. The User is obligated to cooperate fully with the Platform in all KYC and AML matters and to respond to requests for information in a timely and truthful manner. Failure to do so within thirty (30) calendar days, or within a shorter period where required by law or internal policy, may result in restricted access to the Services.

7.10. The User acknowledges and agrees that:

7.10.1. they are the lawful owner of all funds deposited;

7.10.2. they will not engage in any activity involving proceeds of crime or funds intended to finance terrorism;

7.10.3. the Platform may block or seize funds, freeze the Account, or report suspicious transactions without prior notice where required by law or internal procedures.

7.11. The Platform has no obligation to inform the User if a report has been filed with a financial intelligence unit or if account restrictions are imposed pursuant to AML/CTF protocols.

7.12. Identity verification may be required not only upon registration, but also during withdrawals, upon reaching certain thresholds, or during routine compliance audits. Enhanced Due Diligence (EDD) may apply to Users deemed high risk under applicable AML criteria.

 

8. Data protections

8.1. The Platform is committed to protecting the privacy and personal data of all Users. Personal information collected through the use of the Services is processed in accordance with applicable data protection laws and the Platform’s Privacy Policy.

8.2. By using the Services and submitting personal data, the User consents to the collection, storage, and processing of their data for purposes related to account administration, transaction monitoring, compliance with legal obligations, and the improvement of Platform functionality.

8.3. The Platform does not share or disclose User data to third parties except:

8.3.1. where required by law, regulatory authority, or court order;

8.3.2. with authorized personnel or third-party service providers who require access on a need-to-know basis for the sole purpose of delivering the Services or fulfilling legal obligations.

8.4. All personal data is handled with strict confidentiality and safeguarded using appropriate technical and organizational measures. The Platform retains records of all communications with Users for audit, security, and compliance purposes.

9. Betting and Gaming Rules

9.1. By accessing the Platform and placing wagers, the User confirms their understanding of the applicable game rules, payout structures, odds, minimum and maximum bet limits, and any other relevant terms governing betting or gaming activities. The User bears full responsibility for reviewing such rules prior to participation.

9.2. All bets are final once confirmed and registered by the Platform. Bets cannot be modified or canceled after submission unless expressly permitted by these Terms or applicable special rules.

9.3. Bets are only accepted within the available balance of the User’s Account. The stake amount is debited upon confirmation, and winnings, if applicable, are credited automatically following result validation.

9.4. Bets must be placed prior to the start of an event, unless otherwise specified for live/in-play betting. Bets placed after the event has commenced (excluding live bets) may be declared void.

9.5. The Platform reserves the right to correct or void any wager affected by an obvious error, including typographical mistakes, incorrect odds, or technical malfunctions. In such cases, affected bets may be settled at odds of 1.00 or recalculated based on accurate data, at the Platform’s discretion.

9.6. In the event of a dispute regarding a settled bet, the User must notify customer support within ten (10) calendar days. Claims must include the bet ID, date and time of the wager, event details, and a clear explanation of the concern. Disputes submitted after this period may not be reviewed.

9.7. If an event is postponed for more than 48 hours or officially canceled, affected bets may be voided and refunded at odds of 1.00, unless otherwise stated in the applicable betting rules.

9.8. If a bet is placed on an outcome that was already known or substantially predictable (e.g. placing a bet after the event concluded due to system delay), the Platform may declare such wager void.

9.9. In cases of suspected match-fixing, unsportsmanlike conduct, or manipulation of game outcomes, the Platform may withhold bet settlement until an official ruling from a governing body is received. If such misconduct is confirmed, bets may be voided.

9.10. The User agrees not to exploit software bugs, timing delays, or system inconsistencies to gain an unfair advantage. Any such behavior may lead to bet cancellation, forfeiture of winnings, and account suspension.

9.11. The odds at the time a bet is placed are final and binding. Any subsequent changes to odds, handicaps, or event status do not affect already confirmed bets.

9.12. The Platform may, at its sole discretion, impose limits on specific bets, events, or Users, and may decline or restrict repeated bets on identical outcomes without obligation to justify such decisions.

 

10. Intellectual Property

10.1. All content available on the Platform, including but not limited to software code, designs, layouts, graphics, logos, trademarks, text, audio, video, animations, and databases, is the exclusive property of the Platform or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

10.2. By accessing or using the Platform, the User does not acquire any ownership rights or licenses to the intellectual property contained therein. The User is granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for personal and non-commercial purposes, in strict accordance with these Terms.

10.3. Any unauthorized use of the Platform’s content is strictly prohibited. This includes, without limitation, copying, reproducing, modifying, distributing, translating, reverse engineering, decompiling, disassembling, or creating derivative works from any part of the Platform or its software.

10.4. The use of any trademarks, trade names, logos, or other branding materials displayed on the Platform is prohibited without the prior written consent of the rightful owner. Any infringement of intellectual property rights may result in civil or criminal liability.

10.5. If the User submits or uploads any content to the Platform (including text, images, or suggestions), the User grants the Platform a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, display, modify, and distribute such content for the purposes of operating or promoting the Services, provided such use complies with applicable data protection laws.

10.6. Users must immediately report any unauthorized or prohibited use of the Platform’s intellectual property. The Platform may initiate legal proceedings or take other necessary measures to protect its rights.

 

11. Prohibited use

11.1. The use of the Platform is strictly prohibited in jurisdictions where online gambling is illegal or unregulated. The availability of the Platform in a specific language, currency, or country does not constitute an offer or invitation to access its Services. It is the User’s sole responsibility to ensure that participation in the Services is lawful under all applicable laws.

11.2. You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is legal in the territory where you reside. When opening an account and/or using our Website you must make sure that your actions are legal in the territory in which you reside. You also guarantee and agree that you have received legal advice before registering on our Website. If we become aware that you are a resident in a country where the use of our Website is considered illegal, we will have the right to close your account and refund any remaining balance on your account at the moment of its closure (after the deduction of any winnings credited after your most recent deposit was made)

11.3. The Platform reserves the right to restrict or deny access, suspend or terminate Accounts, and withhold funds if it determines, based on reasonable grounds, that a User is located in a restricted territory or is attempting to circumvent territorial or regulatory restrictions. This includes the use of VPNs, proxies, remote desktop connections, or similar technologies to falsify geographic location.

11.4. The following jurisdictions are designated as restricted. Users located in or ordinarily resident in these territories are strictly prohibited from registering, accessing the Platform, or using its Services in any capacity:

Australia, Austria, Aruba, Afghanistan, Belgium, Bonaire, Christmas Island, Cocos (Keeling) Islands, Cuba, Curacao, Cyprus, Denmark, France, Germany, Heard Island and McDonald Islands, Hong Kong, Iran, Iraq, Kazakhstan, Liechtenstein, Lithuania, Malta, Myanmar, Netherlands, Nigeria, North Korea, Norfolk Island, Portugal, People’s Republic of China, Puerto Rico, Saba, Saudi Arabia, Serbia, Singapore, Sint Eustatius, Sint Maarten, Somalia, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, Turks and Caicos Islands, United Kingdom, United States, US Virgin Islands, and any other territory the Platform may add at its sole discretion.

This list may be updated without prior notice, and Users are responsible for checking the latest applicable restrictions.

11.5. Users are also prohibited from accessing or using specific games or software content that is subject to territorial licensing restrictions. Certain game providers may block access based on the User’s jurisdiction regardless of the User’s registration status on the Platform.

11.6. No individual shall be permitted to place bets or engage with the Services if they:

11.6.1. are directly involved in the outcome of the event being wagered upon (e.g., athletes, referees, trainers, or club officials);

11.6.2. act on behalf of or in coordination with another gambling operator or betting syndicate;

11.6.3. are otherwise prohibited from gambling under the laws of their country or under the rules of any governing body.

11.7. The User must not attempt to bypass, disable, or interfere with any access control measures, geolocation mechanisms, or technical infrastructure deployed by the Platform to enforce compliance with these Terms.

11.8. Any violation of this section may result in immediate account suspension or termination, voiding of transactions and bets, and permanent forfeiture of any funds held in the Account. The Platform shall not be liable for any losses resulting from such enforcement measures, regardless of when the violation is discovered.

 

12. Fraud Activities

12.1. Users are strictly prohibited from engaging in any form of fraudulent, manipulative, or deceptive conduct on or in connection with the Platform. Such conduct constitutes a material breach of these Terms and may result in immediate account suspension, funds forfeiture, and referral to regulatory or law enforcement authorities.

12.2. The following activities are strictly prohibited and may be deemed fraudulent:

12.2.1. Coordinated betting or collusion between multiple Users, including those operating from the same IP address, network, or household;

12.2.2. Use of automated systems, bots, scripts, or external software to manipulate gameplay, place bets, or gain a technological advantage;

12.2.3. Sharing account credentials or playing on behalf of another individual (nominee or proxy accounts);

12.2.4. Abuse of bonus offers, including but not limited to pattern exploitation, bonus hunting, or attempting to meet wagering requirements through non-genuine gameplay;

12.2.5. Use of stolen, cloned, or fraudulently obtained credit cards, e-wallets, or other payment instruments;

12.2.6. Chargebacks or reversal of legitimate transactions;

12.2.7. Intentional exploitation of system bugs, technical vulnerabilities, or logic flaws;

12.2.8. Multiple account registration to bypass limits or restrictions;

12.2.9. Submitting falsified, forged, or altered identification or verification documents;

12.2.10. Transferring or reselling accounts to other individuals;

12.2.11.  Participation in any form of money laundering, terrorist financing, or criminal conspiracy using the Platform.

12.3. Any attempt to hack, disrupt, or gain unauthorized access to the Platform’s systems, including DDoS attacks, injection of malicious code, or tampering with client/server communications, is strictly prohibited and may lead to civil and criminal liability.

12.4. Users are strictly forbidden from uploading or distributing malware, spyware, bulk email spam, or other content that may harm the Platform, its infrastructure, or other Users.

12.5. If a User is suspected of fraudulent activity, the Platform reserves the right to:

12.5.1. Immediately suspend or permanently close the User’s Account without prior notice;

12.5.2. Withhold, cancel, or reverse any winnings, bonuses, or balances associated with the activity in question;

12.5.3. Recover funds previously paid out, if such funds were obtained through illicit means;

12.5.4. Initiate internal investigations and cooperate fully with payment providers, gaming regulators, or law enforcement agencies;

12.5.5. Apply account-level restrictions, including device or IP blacklisting.

12.6. The Platform bears no responsibility for any losses incurred by Users due to fraudulent activity committed by third parties or other Users, including but not limited to phishing, account theft, or social engineering attacks.

12.7. Users must promptly report any suspected fraudulent behavior, security breach, or collusion they become aware of. Reports may be submitted to the Platform’s support team via live chat, email, or other available communication channels.

12.8. The Platform reserves the right to retain and use any available balance in the User’s Account to offset damages or expenses arising from the User’s fraudulent conduct, including chargeback fees, legal costs, and investigation expenses.

12.9. The Platform may employ automated systems, AI tools, and manual reviews to monitor and detect irregular activity. Any attempt to bypass such controls shall itself constitute a breach of these Terms.

 

13. Term and termination. Account Suspension

13.1. The contractual relationship between the User and the Platform is established upon successful registration and acceptance of these Terms, and remains in force until terminated by either party in accordance with this section.

13.2. The User may request to close their Account at any time by submitting a formal request via customer support. Upon receipt and confirmation, the Account will be deactivated in line with internal procedures. Any remaining balance may be refunded, subject to verification, applicable deductions, and compliance with these Terms.

13.3. The Platform reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently close a User's Account under the following circumstances:

13.3.1. violation of these Terms, applicable laws, or regulatory requirements;

13.3.2. submission of false, misleading, or incomplete information;

13.3.3. creation or use of multiple or linked accounts;

13.3.4. suspected fraud, collusion, money laundering, or other prohibited activity;

13.3.5. interference with Platform systems or unauthorized access;

13.3.6. abusive or offensive behavior toward staff or other Users;

13.3.7.use of the Services from a prohibited or restricted jurisdiction;

13.3.8. use of the Account for unlawful purposes.

13.4. In the event of suspension or termination due to breach of these Terms, the Platform may:

13.4.1. cancel pending bets or transactions;

13.4.2. withhold or forfeit balances, including winnings and bonuses;

13.4.3. deny future access to the Services;

13.4.4. report the User to relevant authorities where required.

13.5. The Platform may also suspend or close an Account for operational, legal, or risk management reasons not necessarily related to misconduct, such as regulatory compliance, account inactivity, or business discontinuation. In such cases, and unless otherwise provided in these Terms, the remaining balance shall be refunded to the User after proper verification.

13.6. Any obligations validly incurred by the User prior to Account closure shall remain enforceable. Closure of the Account does not affect the Platform’s right to recover any outstanding debts, damages, or costs.

13.7. The Platform may, without liability, restrict or void the placement of wagers or apply account limits if there is reason to believe that internal controls, technical rules, or anti-fraud systems are being circumvented.

 

14. Errors

14.1. The Platform strives to provide uninterrupted access and accurate functionality; however, it does not guarantee error-free operation. Users acknowledge that access to the Services may be disrupted due to system failures, software or hardware defects, or other technical issues beyond the Platform’s control.

14.2. In the event of any error, whether technical, typographical, mechanical, system-based, or due to human input, that affects the odds, game mechanics, bet settlement, account balances, or transaction outcomes, the Platform reserves the right to:

14.2.1. cancel affected bets or game rounds;

14.2.2. retroactively correct account balances;

14.2.3. re-settle wagers in accordance with the correct data or odds that should have applied.

14.3. If the User’s Account is credited with funds due to an error, whether from a mistaken deposit, bonus, payout, or manual adjustment, such funds shall not be considered the User’s property. The Platform may reverse the transaction and recover the amount by debiting the Account. If the balance is insufficient, the User agrees to repay the outstanding sum upon request.

14.4. The Platform, its affiliates, licensors, and service providers shall not be held liable for any indirect, incidental, or consequential damages arising from any error or system failure, including lost winnings, unrealized profits, or damages to reputation.

14.5. The Platform may, at its sole discretion, limit, void, or adjust pending bets or promotional benefits impacted by any operational error, even if the error is identified after the bet has been placed or settled.

14.6. Users are solely responsible for ensuring the accuracy of their own actions when placing bets or interacting with the Platform. The Platform shall not be liable for losses resulting from user errors, misclicks, or incorrect entries.

 

15. Links

15.1. The Platform may contain hyperlinks to external websites or resources that are not operated or controlled by the Platform. Such links are provided solely for informational purposes.

15.2. The Platform accepts no responsibility for the content, accuracy, availability, or security of third-party websites, nor for any actions, omissions, or policies of their operators. Access to such sites is undertaken entirely at the User’s own risk.

15.3. The inclusion of any third-party link does not imply endorsement or affiliation unless explicitly stated.

 

16. Liability. Limitation of our liability

16.1. The User acknowledges and agrees that use of the Platform and its Services is entirely at their own risk. The Platform is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.

16.2. The Platform does not guarantee that the Services will operate without interruption, be error-free, or free from viruses or other harmful components. Technical issues, including delays, system malfunctions, or data loss, may occur and shall not give rise to any liability on the part of the Platform.

16.3. To the fullest extent permitted by applicable law, the Platform, its affiliates, officers, employees, and service providers shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of data, lost winnings, profits, business opportunities, or reputational harm, arising from or in connection with the use or inability to use the Services.

16.4. In no event shall the Platform’s total aggregate liability, whether in contract, tort, or otherwise, exceed the amount the User has deposited to their Account within the thirty (30) days preceding the event giving rise to the claim.

16.5. The User agrees to indemnify and hold harmless the Platform, its employees, partners, licensors, and agents from and against any and all claims, liabilities, losses, damages, and expenses, including legal costs, arising from:

16.5.1. the User’s breach of these Terms;

16.5.2. misuse of the Services or violation of applicable law;

16.5.3. use of the Services by any third party using the User’s credentials, with or without authorization;

16.5.4. any claim related to funds or winnings obtained in breach of the Terms.

16.6. The Platform reserves the right to suspend, restrict, or terminate access to the Services at any time, including for maintenance, security updates, or reasons beyond its control. The Platform shall not be liable for delays or unavailability caused by such events.

 

17. Governing Law and Arbitration

17.1. These Terms and any contractual or non-contractual obligations arising out of or in connection with your use of the Platform shall be governed by and construed in accordance with the laws of Curaçao.

17.2. Any dispute, controversy, or claim arising out of or relating to these Terms, including their existence, validity, interpretation, performance, or termination, shall be referred to and finally resolved by the courts under the laws of Curaçao.

17.3. Notwithstanding the foregoing, the Platform reserves the right to pursue injunctive or equitable relief in any competent court to prevent unauthorized use of intellectual property, data breaches, or other actions causing irreparable harm.

 

18. Complaints and Dispute Resolution

18.1. If you have any complaint or concern regarding your Account or the Services, you must first contact our customer support team through the official communication channels provided on the Platform.

18.2.  Complaints must be submitted within six (6) months from the date of the relevant issue. Submissions must include sufficient details to allow proper investigation.

18.3. The Platform will aim to resolve all complaints within four (4) weeks. In complex cases, this period may be extended with prior notice to the User.

18.4. If a complaint cannot be resolved internally, it may be referred to an independent alternative dispute resolution (ADR) body.

 

19. Amendments

19.1. The Platform reserves the right to amend, modify, or update these Terms at any time, at its sole discretion.

19.2. Any changes will become effective immediately upon publication on the Platform. It is the User’s responsibility to regularly review the Terms to remain informed of any updates.

19.3. Continued use of the Services after any amendments have been made constitutes the User’s acceptance of the revised Terms. If you do not agree with the changes, you must cease using the Services and close your Account.

 

20. Contact Information

20.1. If you have any questions, concerns, or require assistance regarding these Terms or the Services, you may contact Us via e-mail [email protected].

20.2. All correspondence must be submitted through the designated contact form or support email. For compliance or verification purposes, we may request that certain inquiries be made in writing and accompanied by proof of identity.

Version 1.0.

Last Updated: 07.07.2025

This Privacy Policy (" Policy") explains how 1win N.V. (hereinafter “ the Company”, “ We”, “ Us”, or “ Our”) collects, uses, stores, discloses, and safeguards your personal data when you access or use our website mellstroy.com and associated services (collectively, the " Platform"). It also outlines your rights under applicable data protection laws.

We are committed to processing your personal data lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws and regulations (collectively, the "Governing Law") and we act as the Data Controller.

Data Controller Information:

Legal Entity: 1win NV
Jurisdiction: Curaçao
Company Number: 147039
Address: Dr. H. Fergusonweg 1, Curacao

Contact Email: [email protected]

This Policy covers:

●      What categories of personal data we collect;

●      Why and how your data is processed;

●      With whom we may share your data;

●      Your legal rights and how to exercise them;

●      The measures we take to protect your privacy.

By using the Platform, creating an account, or submitting any personal information, you agree to the practices described in this Policy.

This Policy applies to all users of the Platform, regardless of location, and covers all forms of personal data collected through registration, gameplay, payment processing, customer support, and related interactions.

If you do not agree with any part of this Policy, you should immediately stop using the Platform and request closure of your account.

Age Restriction: The Platform is not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, if higher). We do not knowingly collect personal data from minors. If such data is discovered, it will be promptly deleted and the associated account deactivated.

 

 

1. Data We Collect

We collect personal data from you in three main ways: (1) data you provide directly, (2) data collected automatically, and (3) data received from third parties.

A. Data You Provide to Us

You may provide personal data to us when you:

●      register for an account;

●      complete identity verification (KYC/AML);

●      make deposits or withdrawals;

●      contact customer support or submit a request;

●      interact with our services or promotional offers.

This data may include:

●      Identification and Contact Data: Full name, date of birth, address, nationality, phone number, email address;

●      Account and Financial Data: Username, account credentials, payment method details, deposit/withdrawal history, transaction records;

●      Support Communications: Information submitted during live chat, email correspondence, or contact forms;

●      Verification Documents: Copies of identity documents, proof of address, and any other documentation requested for compliance purposes.

B. Data We Collect Automatically

When you use the Platform, we may automatically collect technical and usage information, such as:

●      Device and Technical Data: IP address, device type, browser type, operating system, language settings;

●      Usage Data: Pages visited, time and date of access, referring URLs, session duration, interaction logs;

●      Crash Reports and Diagnostics: Error messages, performance data, and technical issues;

●      Location Data: General geographic location based on your IP address.

Some of this data is collected through cookies or similar technologies. For more information, see our Cookie Information.

C. Data We Receive from Third Parties

We may also collect personal data about you from trusted third parties, including:

●      Payment Service Providers: For transaction validation and fraud prevention;

●      KYC/AML Providers: To verify identity and assess risk;

●      Marketing and Analytics Vendors: To support service improvements and personalization;

●      Public Sources: Where permitted by law, such as publicly available sanctions lists or registries.

This data is used to confirm your identity, protect against fraud, comply with legal obligations, and enhance your user experience.

 

2. How We Use Your Data

We use your personal data for the following purposes, each supported by a lawful basis under applicable data protection laws:

A. To Provide and Manage Our Services

●      To create and maintain your user account;

●      To process deposits, withdrawals, and betting activity;

●      To verify your eligibility, including age, location, and identity.
Legal basis: Performance of a contract, Legitimate interest.

B. To Comply with Legal and Regulatory Obligations

●      To fulfill our obligations under applicable laws, including AML/CTF regulations and licensing conditions;

●      To prevent fraud, match-fixing, money laundering, or any unlawful conduct;

●      To enforce self-exclusion and responsible gaming protocols.
Legal basis: Legal obligation, Legitimate interest.

C. To Ensure Platform Integrity and Security

●      To detect and prevent unauthorized access or misuse;

●      To monitor betting patterns and system activity for anomalies or abuse;

●      To protect the Platform and its users from fraud or cyber threats.
Legal basis: Legitimate interest, Legal obligation.

D. To Improve and Develop the Platform

●      To analyze usage trends, generate aggregated reports, and optimize performance;

●      To test features and develop new services for a better user experience.
Legal basis: Legitimate interest.

E. To Support You

●      To respond to technical, transactional, or account-related inquiries;

●      To resolve complaints or disputes and ensure service continuity.
Legal basis: Performance of a contract.

F. To Communicate with You

●      To send administrative or legal notifications, such as changes to our Terms or this Policy;

●      To provide service-related announcements and promotional communications (where consent is given);

●      To deliver account alerts or security updates.
Legal basis: Legitimate interest, Performance of a contract, Your consent.

G. To Share Data Internally or During Corporate Changes

●      To manage internal administration across our group companies;

●      To facilitate restructuring, acquisition, or merger activities.
Legal basis: Legitimate interest.

 

3. Legal Bases for Processing Your Personal Data

We only process your personal data where we have a valid legal basis under applicable data protection laws. Depending on the context, one or more of the following legal grounds may apply:

A. Performance of a Contract

We process your data when it is necessary to fulfill our obligations under the agreement with you—for example, to create and manage your account, process transactions, provide access to games, and deliver customer support.

B. Legal Obligation

We process certain personal data to comply with legal and regulatory requirements, including anti-money laundering (AML) laws, responsible gambling obligations, and the terms of our gaming license.

C. Legitimate Interests

We may process your data where it is necessary for our legitimate business purposes, provided these interests are not overridden by your rights. This includes fraud prevention, risk management, service optimization, and internal reporting.

D. Consent

In limited cases, we will request your clear and informed consent, such as for marketing communications or optional services. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

E. Vital Interests

In rare situations, we may process personal data to protect your life or the safety of others—such as in emergency or legal enforcement scenarios.

 

5. Data Sharing

We may share your personal data with trusted third parties when necessary to operate our Platform, comply with legal obligations, or provide requested services. These include:

5.1. Categories of Recipients

●      Affiliated companies within our corporate group, for internal administrative and operational purposes;

●      Authorized third-party service providers, such as payment processors, identity verification (KYC/AML) services, fraud detection vendors, analytics platforms, and technical support providers;

●      Regulatory bodies, licensing authorities, law enforcement agencies, or courts, where required by law or to protect our legal rights;

●      Professional advisors, including legal counsel, tax consultants, and auditors;

●      Third parties involved in a merger, acquisition, sale, or corporate restructuring, provided appropriate safeguards are in place;

●      Other parties, only with your explicit consent.

5.2. Safeguards. All third parties are contractually bound to use your data solely for the specified purpose and in compliance with applicable data protection laws. We take reasonable steps to ensure they implement adequate security and confidentiality measures.

 

6. International Transfers

6.1. Your personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not offer the same level of data protection as your home country.

6.2. Where such transfers occur, we implement appropriate safeguards to ensure that your data remains secure and is treated in accordance with this Privacy Policy and applicable data protection laws.

6.3. For users located in the European Economic Area (EEA), this includes:

●      Use of Standard Contractual Clauses (SCCs) approved by the European Commission or UK Information Commissioner, where applicable;

●      Transfers to jurisdictions officially recognized as providing an adequate level of data protection;

●      Additional technical and contractual safeguards, where necessary, to supplement cross-border data protection.

6.4. By using the Platform, you acknowledge and agree to such international transfers, subject to these protections.

 

7. Data Retention

7.1. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to:

●      provide and maintain your account;

●      comply with legal and regulatory obligations;

●      resolve disputes or enforce agreements;

●      detect and prevent fraud or misuse of our Services.

Where possible, data that is no longer required will be securely deleted or anonymized.

7.2. Certain types of data may be retained even after account closure or a request for deletion, if required for the following reasons:

●      Legal compliance, including obligations under anti-money laundering (AML) and responsible gambling regulations;

●      Accounting, tax, and reporting requirements;

●      Fraud prevention and security monitoring;

●      Resolution of ongoing disputes or investigations;

●      Protection of our legitimate interests, such as defending against legal claims.

7.3. In most cases, personal data associated with closed accounts will be retained for a period of up to five (5) years, or longer if legally required. After this period, the data will be permanently deleted or anonymized in accordance with applicable data protection laws.

 

8. Data Security

8.1. We are committed to protecting your personal data and implement appropriate technical and organizational measures to safeguard it against unauthorized access, loss, misuse, or disclosure. These measures include:

●      Data encryption in transit and at rest, using industry-standard protocols such as TLS (Transport Layer Security);

●      Access control mechanisms to ensure that only authorized personnel have access to personal data, based on the principle of least privilege;

●      Secure infrastructure, including physically protected data centers, redundant storage, and geographically distributed backups;

●      Network and systems security, with firewalls, intrusion detection systems, and continuous threat monitoring;

●      Security audits and penetration testing, conducted regularly to assess and strengthen our defenses;

●      Staff training and confidentiality obligations for all employees, contractors, and agents who process personal data on our behalf.

8.2. While we take robust precautions to protect your data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and account access. We strongly recommend using strong passwords and enabling available security features.

 

9. Cookies

9.1. We use cookies and similar tracking technologies to enhance your experience on the Platform, analyze site usage, support security functions, and deliver personalized content.

9.2. Cookies are small text files stored on your device when you visit a website. They help us recognize your device and remember your preferences and activity.

9.3. You can manage or disable cookies at any time through your browser settings. However, some features of the Platform may not function properly without certain essential cookies.

9.4. For more detailed information about how we use cookies and how you can manage them, please refer to our Cookie Information .

 

10. Your rights

10.1. Subject to applicable data protection laws, you have the following rights regarding your personal data:

●      Right to Access – You have the right to request a copy of the personal data we hold about you, along with information about how and why we process it.

●      Right to Rectification – You may request correction of inaccurate or incomplete personal data we hold about you.

●      Right to Erasure – Also known as the "right to be forgotten," you can request deletion of your personal data when it is no longer necessary, when you withdraw consent, or when processing is unlawful—subject to applicable retention obligations.

●      Right to Restrict Processing – You may request us to suspend processing of your personal data in certain cases, such as when its accuracy is contested or processing is unlawful.

●      Right to Object – You may object to the processing of your data when it is based on legitimate interests, including profiling, or for direct marketing purposes.

●      Right to Data Portability – You can request your personal data in a structured, commonly used, machine-readable format, or request that it be transferred directly to another controller, where technically feasible.

●      Right to Withdraw Consent – Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

●      Right to Lodge a Complaint – You may lodge a complaint with a data protection authority if you believe your rights have been violated.

Please note that some rights are subject to limitations or exemptions under applicable laws.

10.2. You may exercise your rights at any time by adjusting your account settings or by contacting us at [email protected]. To protect your data, we may request verification of your identity before acting on any request.

 

11. Changes to this Privacy Policy

11.1. We may update this Privacy Policy from time to time to reflect changes in legal obligations, operational requirements, or improvements to our services.

11.2. Whenever material changes are made, we will take reasonable steps to notify you, such as by posting an updated version on the Platform or sending a notification via email or your account. We encourage you to review this Policy regularly to stay informed about how we process and protect your personal data.

11.3. Your continued use of the Platform after any such changes will constitute your acceptance of the revised Policy.

 

12. Dispute Resolution and Governing Law

12.1. This Privacy Policy is governed by and construed in accordance with the laws of Curaçao, without regard to its conflict of law provisions.

12.2. Any disputes arising in connection with this Policy shall first be addressed through good-faith negotiations. If the dispute cannot be resolved amicably, it shall be submitted to the competent courts of Curaçao, unless otherwise required by applicable data protection laws.

 

13. Contact Us

13.1. If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, you may contact us at:
e-mail: [email protected]

13.2. You may also use this contact to exercise any of your data subject rights as described in Section 10 of this Policy.

 

 

Version: 1.0
Last Updated: July 7, 2025

We believe that gaming should remain an enjoyable and controlled leisure activity. While most individuals engage responsibly, we recognize that gambling can pose risks for certain users. This Responsible Gaming Policy outlines the tools, procedures, and resources available to help players stay in control and where to turn for help if needed.

 

1. Our Commitment to Responsible Gaming

 

We are fully committed to creating a secure, transparent, and socially responsible environment. To support that, we:

●      Promote awareness about responsible gambling through our platform and communications;

●      Provide self-management tools to help players stay within their limits;

●      Enable self-exclusion for users who need a break;

●      Cooperate with professional support organizations that assist individuals affected by problem gambling;

●      Enforce age and identity checks to prevent underage gambling.

 

 

2. Self-Exclusion

If you feel that gambling is no longer under control or you need an extended break, you may initiate a self-exclusion.

A. How It Works

Self-exclusion means your account will be closed and your access to all gambling services will be blocked for a specific period, ranging from 6 months to 5 years, or permanently, if chosen.

B. Activation

You can activate self-exclusion via your account settings or by contacting customer support. Please include the following:

●      Full name

●      Registered email address or user ID

●      Desired exclusion duration

C. During Self-Exclusion

●      All marketing communications will be disabled.

●      You will be unable to deposit, place bets, or access games.

●      Any remaining balance must be withdrawn prior to activation.

D. Revoking Self-Exclusion

Requests to lift a self-exclusion will only be considered after the selected term has expired. We reserve the right to deny such requests if signs of problematic behavior persist.

E. Our Discretion

The Company may enforce mandatory exclusion if problem gambling indicators are identified.

 

3. Underage Gambling Prevention

The platform is strictly intended for individuals who are at least 18 years old or the legal age of gambling in their jurisdiction, if higher.

A. Age Verification

We perform rigorous verification checks to prevent minors from registering or accessing our services. Providing false information during registration is a violation of our Terms and may result in account closure and data reporting.

B. Parental Supervision

We strongly encourage parents and guardians to use parental control tools and software (such as Net Nanny, Qustodio, or CyberPatrol) to block access to gambling-related content.

C. Reporting Concerns

If you suspect a minor is using our platform, please notify us immediately. We will take prompt action, including account suspension and removal of any stored personal data.

 

4. Identifying Problem Gambling

Problem gambling can affect anyone, regardless of background. It often develops gradually and can be difficult to recognize in the early stages.

Common Warning Signs Include:

●      Gambling longer or with more money than planned

●      Feeling unable to stop or control play

●      Neglecting work, school, or personal obligations

●      Hiding gambling activity from family or friends

●      Using gambling as an emotional escape

●      Borrowing or stealing money to continue gambling

●      Repeated failed attempts to quit

We encourage players to regularly reflect on their gambling behavior and to take action if any of the above indicators apply.

Self-Assessment Tool:

You can evaluate your own gaming habits using the 20-question tool provided by Gamblers Anonymous: https://www.gamblersanonymous.org/ga/content/20-questions

 

5. Getting Help

If you or someone you care about is struggling with gambling-related problems, professional support is essential.

A. Our Support Team

We are available 24/7 to assist with responsible gaming tools, account restrictions, and self-exclusion requests. Contact us via email at: [email protected]

B. Professional Organizations

We recommend contacting one or more of the following free and confidential support services:

●      GamCare – https://www.gamcare.org.uk

●      Gambling Therapy – https://www.gamblingtherapy.org

●      Gamblers Anonymous – https://www.gamblersanonymous.org

 

Support is always available. Seeking help is a sign of strength—not weakness.

 

Version 1.0 as of July 7, 2025

 

Who are we?

When we refer to ‘ We’ (or ‘our’ or ‘us’), that means 1Win N.V., a company incorporated under the laws of Curaçao with Company Number 147039 and licensed by the Curacao Gaming Authority to offer games of chance under license number OGL/2024/587/0621 in accordance with the National Ordinance on Games of Chance, registered at Dr. H. Fergusonweg 1, Curacao.

1. Overview

This Cookie Policy explains how cookies and similar tracking technologies are used when you access or interact with our website and related services (collectively, the “Platform”). By using the Platform, you agree to the use of cookies as outlined in this Policy unless you adjust your browser settings to disable them.

For more detailed information about how we process your personal data, please refer to our Privacy Policy.

 

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They help us remember your preferences, improve performance, and personalize your experience.

We may also use other technologies such as web beacons, pixels, or local storage, which serve similar purposes.

 

3. Types of Cookies We Use

We use the following categories of cookies:

●      Strictly Necessary Cookies: Required for the proper functioning of the Platform (e.g., account login, security features, and transaction processing). These cannot be disabled.

●      Functional Cookies: Help remember your preferences (e.g., language or region settings) and improve usability.

●      Analytical Cookies: Allow us to understand how visitors interact with the Platform, improve functionality, and enhance user experience. For this, we use tools like Google Analytics.

●      Advertising Cookies: Used to deliver personalized ads and track ad performance. These cookies may come from third-party advertising networks.

 

4. Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc., to collect statistical and technical data (e.g., pages visited, session duration, bounce rates). Google Analytics does not identify individual users.
You can learn more about how Google collects and processes data at:
https://policies.google.com/technologies/partner-sites

To opt out of Google Analytics tracking, you may install the browser add-on available at:
https://tools.google.com/dlpage/gaoptout

 

5. Managing Cookies

Most browsers allow you to manage your cookie preferences. You can usually:

●      Block all cookies or third-party cookies;

●      Delete existing cookies;

●      Set preferences for specific websites;

●      Use private/incognito browsing.

Please note that disabling cookies may affect the functionality of the Platform.